For online stores, resellers, fashion & cosmetics
Your admins share one store WhatsApp number from their computers, while the phone can still reply. Your price catalog is sent automatically, orders are recorded from the chat and a receipt with buttons goes out, and promos reach only buyers who agreed to get them.
Registered as a Tech Provider on the WhatsApp Business Platform
Sample chat: a buyer asks for the price list, an auto-reply sends the catalog, then the order is recorded and a receipt with buttons is sent.
Catalog sent automaticallyWhat usually happens
Online sales peak at the same times: lunch break, evenings after work, and during promos.
What you get
Choose the Store / online selling business type, and the dashboard sets up Orders, Catalog, Broadcast, Bot menu, Auto-replies, and Team report.
Every admin logs in with their own account and replies from a computer, while the phone stays in use. Each buyer has a chat owner, team notes (size, address, habits), labels, and purchase history.
Fill in your catalog once. The keywords “price”, “catalog”, or “pricelist” get the latest list, and sold-out items only need to be marked, with no change to the reply.
Record items and the total straight from the chat. An Order received receipt goes out with OK and Change order buttons, a ready or shipped update follows, and the buyer is asked for a rating once it is done.
Send weekly promos to a chosen label. Anyone who taps Stop promos is removed from the list automatically, and their order updates still go out.
Set a follow-up message a few days after a broadcast for recipients who have not replied. The estimated cost per person is shown before you switch it on.
Put a chat button on your store’s website, a link in your bio, or a QR code on your packaging. Clicks are counted per source, so you know where buyers come from.
See for each ad how many chats came in, how many were answered, and how many became orders. Messages from click-to-WhatsApp ads are free for 72 hours under Meta’s official pricing.
How an order flows
Have an app or website with a login? OTP codes can also be sent from your store’s number through the API: Rp 356.65 per code for recipients in Indonesia (Meta’s official rate as of 1 Oct 2026, before VAT; rates for other countries). See how it works and the API documentation.
Sample chats
Sample: a buyer asks about a package that has not arrived, the admin checks with the courier and asks for the full address.
Pak Dedi asks about his package. Dewi takes the chat, checks with the courier, and finds the address is missing the house number. The full address is saved as a team note, so the next order will not get held up.
Sample: a weekly promo is sent to customers who agreed, the customer taps I want to order, then the admin works out the total.
Mrs. Siti agreed to receive promos, so she gets this week’s hijab promo. She taps I want to order, and Dewi works out the discounted total right away.
Buyers who do not want promos just tap Stop promos. Their number leaves the promo list, but their receipts and order updates still go out.
Templates you can copy
Receipts and shipping updates contain only order data. Promos are made as a separate template with a stop button.
konfirmasi_pesananUtility
Fields: name, order number, total. Sent when the order is recorded.
pengingat_bayarUtility
The line “ignore this if you have already transferred” keeps buyers from feeling billed twice.
pesanan_dikirimUtility
Fields: {{1}} name, {{2}} order number, {{3}} tracking number.
promo_mingguanMarketing
Only to buyers who agreed; Rp 586.33 per message for recipients in Indonesia.
Pricing
5-day free trial, starting when your WhatsApp is connected, with no upfront payment. Plans differ only in the number of businesses, numbers, and team accounts.
$10/mo
1 business · 1 number · 1 account
$15/mo
2 businesses · 2 numbers · 2 accounts
$25/mo
4 businesses · 4 numbers · 4 accounts
FAQ
No. Chats inside a marketplace use that marketplace’s own chat system. What comes into kitasapa are chats to your store’s WhatsApp number, including from the link in your bio, the widget on your website, the QR code on your packaging, and click-to-WhatsApp ads.
Yes, through the kitasapa API, which is switched on by request: your system calls the signed API to send a template or record an order, with an Idempotency-Key so a message is never sent twice. There are no ready-made plugins for specific store platforms yet; we help you map out what you need. Details are in the API Documentation.
Only to buyers who agreed to receive promos. Promos use a template reviewed by Meta, which for recipients in Indonesia costs Rp 586.33 per message (Meta’s official rate as of 1 Oct 2026, before VAT; rates for other countries are on Meta’s pricing page), and always carry a Stop promos button. Anyone who taps it is removed from the promo list right away, while their order updates still go out.
As many as the accounts in your plan, including the owner account: Lite 1 account, Pro 2 accounts, Promax 4 accounts. Each admin logs in with their own account, so you can see who replied to what and how long they took. Need more? The Enterprise plan is set up to fit your needs.
Yes. OTP codes are sent from your store’s number with an authentication template that has a Copy code button. For recipients in Indonesia this costs Rp 356.65 per code (Meta’s official rate as of 1 Oct 2026, before VAT); rates for other countries are on Meta’s pricing page. This feature is switched on by request and called from your system through the API.
Yes, if many recipients block or report your messages, and nobody can guarantee otherwise. The difference on the official WhatsApp Business Platform: your number’s quality rating is visible in the dashboard, there are staged warnings before any restriction, and we help you fix how you send.
Other business types
Each business type gets its own menu names, sample replies, and templates. See the others, or open the list of all business types.
Connect your store’s number, or try the sample store dashboard first without signing up.
Not sure yet? Ask us on WhatsApp; we reply during working hours.
