kitasapa

For phone credit, data plan & bill-payment shops (konter pulsa & PPOB)

WhatsApp for phone credit shops: prices answered automatically, receipts sent right away

A customer types “how much is the 10 GB plan?” and gets today’s price list in reply. Phone credit, electricity tokens, or water bill payments are logged from the chat with a running number, and the receipt goes out with buttons. The shop’s WhatsApp Business number stays active on the phone as usual.

Connect your business number See the shop dashboard
  • 5-day free trial
  • Shop number stays on the phone
  • 1,000 free replies/month
  • Promos only to people who opted in

Registered as a Tech Provider on the WhatsApp Business Platform

Sample conversation: a customer asks the price of a data plan, an auto-reply sends the price list, then an electricity token sale is logged and a receipt with buttons is sent.

Price list answered automatically
Sample view · made-up names and numbers

What usually happens

The shop gets busy, and chats pile up

Customers walk up to the counter and send chats at the same time. The ones on chat are the easiest to miss.

The same price questions, over and over“How much is 10 GB?” “How much is a 100k token?” The same questions come in dozens of times a day, and answering each one takes time away from walk-in customers.
Proof of payment gets lostToken numbers and payment proof go out as ordinary chats. When the customer asks again next month, you have to scroll a long way up.
“My credit hasn’t come in yet!”The customer is worried, you are busy checking with the provider, and there is no record of who is handling that transaction.
One shop phone, several peopleMorning and evening shifts share the same phone. Nobody knows who should answer the chats still waiting for a reply.

What you get

Dashboard menus made for phone credit shops

Choose the Konter & PPOB business type, and the dashboard sets up Transactions, Price list, Broadcast, Bot menu, Auto-replies, and Team report.

Price list

One price list for every automatic answer

Enter prices for phone credit, data plans, electricity tokens, and bills once in the Price list menu. The keywords “price”, “price list”, or “pricelist” get the latest prices right away, and the bot menu uses the same data.

  • Group by category: credit, data plans, tokens, bills
  • Mark a product as sold out in one tap; staff can do it too
  • Show a fixed price, “from Rp …”, or “contact us”
Transactions

Transactions logged from the chat

Record the product, destination number, and total straight from the chat window. A running number is created automatically and the Transaction logged receipt goes out with buttons.

Transactions

Success updates with buttons

Once the top-up goes through, a Transaction successful update follows with Received and Not received buttons. After that, you can ask the customer for a rating with a button.

Broadcast

Data plan promos to people who opted in

Send promos by label, such as Regular or Reseller, only to customers who agreed. Anyone who taps Stop promos is removed from the list automatically.

Auto-replies

Still answering when the shop is closed

Chats that arrive outside opening hours get a reply with your hours and when you will answer. In the morning you just pick up where it left off.

Bot menu

A bot menu for common questions

Price list, How to buy, Check transaction, Become a reseller, Opening hours, and Talk to an admin. Customers choose with one tap.

Widget & Link

A chat QR code at the counter

Print a QR code that opens a chat to the shop number with a ready-to-send first message. Clicks are counted, and chats from the QR code can be shared in turn among the staff on duty.

How a sale works by chat

From price question to receipt

  1. The customer asks the priceAn auto-reply sends today’s prices from the Price list menu.
  2. The customer ordersThey type the product and the destination number or customer ID. You process it in the app your shop normally uses to top up.
  3. The transaction is loggedFrom the chat window: an automatic running number, and a receipt with buttons sent to the customer.
  4. Success updateOnce it goes through, a Transaction successful update is sent. The customer taps Received or Not received.

kitasapa does not process top-ups and is not connected to your supplier or the server you top up from. Transactions still run in the app you already use; kitasapa keeps the chats, records, and updates in order.

Sample conversations

Complaints and regulars, both handled

Sample: a customer reports their credit has not come in, the team checks, then a Transaction successful update is sent with buttons.

Sample view · made-up names and numbers
Sample

Credit not in yet? Someone owns it, and the customer hears back

Agus reports that his credit has not come in. Dewi answers right away with the transaction number and a time frame. After checking with the provider, a Transaction successful update goes out as formal proof.

  • The whole team can see who the chat is assigned to
  • The Not received button flags the transaction for another check
  • Transaction history is kept in the customer panel

Sample: a regular customer pays a water bill by chat, the team states the total, then confirms payment.

Sample view · made-up names and numbers
Sample

Monthly bills for regular customers

Rina pays her water bill at the start of every month. She has a Regular label, the team’s notes are saved, and her transaction history is visible to whoever is on duty.

Because Rina messaged first, these replies count as normal chat replies, not templates.

Templates to copy

Sample templates for phone credit shops

Receipts and transaction updates contain only transaction data, with no promotional message. Promos are made separately, with a stop button.

struk_transaksiUtility

Fields: name, transaction number, total. Sent when the transaction is logged from the chat.

token_listrikUtility

The token number stays in the customer’s chat and is easy to find again.

transaksi_berhasilUtility

The Not received button tells the team to check again with the provider.

promo_paket_dataMarketing

Only to customers who opted in, Rp 586.33 per message for recipients in Indonesia, always with a Stop promos button.

Phone credit shop or wholesaler?

Pick the type that fits best

If your customers are retail buyers who come to the counter or chat to buy credit, data plans, tokens, and pay bills, the Konter & PPOB type on this page is for you. Transactions are logged per chat, and the receipt goes to the buyer.

If you sell balance to resellers who transact on their own through an app, Telegram, the web, or H2H, choose phone credit wholesaler (server pulsa / H2H). There, chat is used for transaction complaints, deposits, outage notices, and reseller login OTP codes. You can change the business type at any time from the dashboard; existing data is not deleted.

Pricing

Monthly subscription, every feature on every plan

5-day free trial, starting when your WhatsApp is connected, with no upfront payment. Plans differ only in the number of businesses, numbers, and team accounts.

Lite

$10/mo

1 business · 1 number · 1 account

Pro

$15/mo

2 businesses · 2 numbers · 2 accounts

Promax

$25/mo

4 businesses · 4 numbers · 4 accounts

Quick Meta cost estimate for recipients in Indonesia (official rate as of 1 Oct 2026, before VAT): chats from customers are always free, and the first 1,000 replies each month per number are free; after that, Rp 356.65 per reply. Receipts, tokens, and success updates use templates at Rp 356.65 per message; promos are Rp 586.33 per message. Message fees are billed by Meta directly to the card on your account, at Meta's official rates for the recipient's country; see Meta's pricing page for other countries. In Indonesia, plans are billed in rupiah via QRIS (see the Indonesian page).

See full pricing & estimate Meta fees Start your 5-day free trial

FAQ

Frequently asked questions

Can kitasapa top up phone credit or electricity tokens automatically?

No. kitasapa is not a credit server and is not connected to any supplier. You still top up through the app or server you normally use; kitasapa keeps customer chats in order, logs the transaction, and sends the receipt and updates.

Do transaction receipts on WhatsApp cost money?

A receipt with buttons is sent as a template: Rp 356.65 per message for recipients in Indonesia (Meta's official rate as of 1 Oct 2026, before VAT). Normal replies within 24 hours after a customer chats count toward the 1,000 free replies per number per month; beyond that, Rp 356.65 each. You choose when a formal receipt is needed and when a normal reply is enough. Rates for other countries are on Meta's pricing page.

Can I send data plan promos to all my contacts?

Only to customers who agreed to receive promos. That is a rule of the official route, and also the best way to protect your shop number's quality rating. Promos use a template reviewed by Meta, Rp 586.33 per message for recipients in Indonesia, and always carry a Stop promos button.

Can we still reply from the shop phone?

Yes. The shop's WhatsApp Business number is connected without changing numbers and stays active on the phone. Contacts and the last 6 months of chats are copied over, and then you and your staff can reply from the phone or a computer. Groups and broadcast lists from the app are not connected.

Can customers check their transaction status by chat?

Yes. The bot menu has a Check transaction option: the customer types the transaction number, and your team checks and replies. The Transaction successful update has a Not received button, so a complaint shows up for the team right away without the customer typing a long message.

My shop also serves resellers. Does it fit?

Yes. Give those contacts a Reseller label, and the bot menu has a Become a reseller option. But if your resellers transact through your own app, Telegram, or H2H, the Phone credit wholesaler type fits better because it sets up complaint tickets and login OTP codes.

Other business types

Menus that match your business type

Each business type gets fitting menu names, sample replies, and templates. See the others, or open the list of all business types.

WhatsApp for phone credit wholesalersReseller login OTP codes through the official API, transaction complaints become tickets, outage notices by broadcast.WhatsApp for online storesBuyer chats answered together as a team, automatic catalog, order receipts, promos only to people who opted in.WhatsApp for RT/RW netOutage reports become numbered tickets, report status updates, outage and maintenance notices by broadcast.

Keep your shop chats as tidy as your counter.

Connect your shop number, or try the sample shop dashboard first without signing up.

Connect your business number See the shop dashboard

Not sure yet? Ask us on WhatsApp first, answered during business hours (Indonesian time).

Ask us