kitasapa

For motorbike & car repair shops (bengkel), car washes, tire & battery shops

WhatsApp app for auto repair shops: orderly bookings, customers back when service is due

Customers book a service by chat and get a reminder the day before. Each vehicle that comes in is recorded as a work order, every step is reported, and extra costs are approved with a button. After the service, the next one is scheduled per vehicle, and a reminder goes out with a Book button.

Connect your business number See the repair shop dashboard
  • 5-day free trial
  • Number stays on your phone
  • Cost approval by button
  • Service history per plate number

Registered as a Tech Provider on the WhatsApp Business Platform

Sample conversation: a customer asks about his motorbike, a work order status update is sent, the cost of new rear brake pads is approved with a button, then a "motorbike ready" message with buttons follows.

Cost approval by button
Sample view · made-up names & numbers

What often happens

The shop is busy, chats go unanswered

The mechanics' hands are covered in oil, while customers ask about the queue, oil prices, and why their motorbike isn't done yet.

Long queues in the morningCustomers all arrive at the same time because they don't know when the shop is quiet. The impatient ones go to another shop.
“Is my motorbike done?”Customers call or chat again and again. To answer, the cashier has to ask a mechanic who is in the middle of a job.
Parts replaced without written approvalWorn brake pads are found mid-service. An approval given by phone is easy to dispute when the bill is paid.
Customers forget regular serviceOil changes and routine service are skipped for months, and customers only come back once the vehicle has a problem.

What you get

Dashboard menus made for repair shops

Choose the Auto repair shop business type, and the dashboard sets up Work orders, Work status, Service booking, Services & parts, Vehicles, Mechanic report, Bot menu, and Auto-replies.

Vehicles

Service history and reminders per vehicle

Each customer can have several vehicles with plate number, make, year, and last km reading. Every service is recorded: date, km, work done, cost, and mechanic. The next service falls on whichever comes first: the month interval or the km interval, with km estimated from that vehicle's average daily use.

  • You can change the default service interval per vehicle type, for example a motorbike oil change every 2 months or 2,000 km
  • A reminder 3 days before, with Book or Later buttons; Later moves the schedule by 14 days, once per cycle
  • Book requests show up on your team's screen and link to Service booking
Service booking

Bookings with a reminder the day before

Set opening hours, how long each service takes, capacity (how many vehicles are worked on at once), and days off. A booking that would overfill a slot or double-book a mechanic is rejected. The day before, a reminder goes out with Coming and Reschedule buttons.

Work orders

Work orders from chat

Record the work, the estimated cost, and the pickup time. The customer receives a numbered receipt, a "vehicle ready" message with buttons, then a rating request after pickup.

Work status

Work steps and cost approval

Received, In progress, Waiting for parts, Done, Picked up. Extra costs are sent with Approve and Decline buttons, and the customer's first answer is recorded on the work order.

Services & parts

Service and part prices answered automatically

Light service, oil change, brake pads, or tires by size. Keywords like “price” or “oil” get the latest list, and parts that are out of stock just need to be marked as sold out.

Forms

Service booking form

Customers fill in their name, plate number, make and model, service type, date, arrival time, and the problem, all inside the chat. If the time is full, your team offers another time.

Mechanic report

Reply time per team member

See incoming chats, answered chats, and reply time per cashier or mechanic over the last week.

Service flow

From booking to the next service

  1. BookingBy form or chat. A full slot is caught right away, the confirmation is sent, and a reminder follows the day before.
  2. Work orderThe vehicle is recorded with a number on arrival. Steps and extra costs are reported to the customer.
  3. Done and picked upA "vehicle ready" message with buttons, then the customer is asked for a rating.
  4. Next serviceThe service is recorded in the vehicle history. Three days before the next one is due, a reminder with a Book button goes out.

Regular service reminders outside the 24-hour window use a template whose category Meta sets during review. For recipients in Indonesia: utility Rp 356.65, or marketing Rp 586.33, sent only to customers who agreed (official rate as of 1 Oct 2026, before VAT). Other countries: see Meta's pricing page.

Motorbikes, cars, tires & batteries

One type for many kinds of shops

Motorbike shops with morning queues get the most from Service booking. Capacity limits how many motorbikes are worked on at once, so customers come at times that are actually free. Regular customers are reminded about oil changes based on their own motorbike's history, not a guessed date.

Car repair shops usually have longer jobs and bigger extra costs. The Waiting for parts step explains why a car isn't done yet, and cost approval makes sure the owner knows the amount before a part is fitted.

Tire, battery, and car wash shops don't always need every menu. Services & parts answers tire prices by size, Service booking manages the wash queue, and menus you don't use, such as Vehicles, can be switched off from the dashboard.

Shops that service fleets, such as courier motorbikes or company cars, can give those contacts a Fleet label, record several vehicles under one customer, and track the service history of each plate number from one screen.

Sample conversations

Bookings on time, regular service never missed

Sample: a customer asks for a service tomorrow morning, the team records a booking at 08:00, a confirmation with buttons is sent, and the customer taps OK, I'll be there.

Sample view · made-up names & numbers
Sample

Booked in the afternoon, no queue the next day

Pak Dedi asks for a service tomorrow morning. Agus records it in Service booking at 08:00, which still has a free slot, and a confirmation with buttons goes out right away. Pak Dedi's answer is recorded on that booking.

  • Full slots are rejected before a pile-up happens
  • Bookings made days ahead get a reminder the day before
  • Last-minute bookings get just the confirmation, no double messages

Sample: a regular service reminder based on the motorbike's history is sent, the customer taps Book, and the team offers a Saturday slot.

Sample view · made-up names & numbers
Sample

Reminders from the motorbike's history, not guesswork

Two months ago Kak Yuni's motorbike had an oil change, and the service was recorded in the Vehicles menu. Three days before the next one is due, the reminder goes out. She taps Book, the request shows up on your team's screen, and Dewi books her in for Saturday morning.

If a customer taps Later, the schedule moves by 14 days, once per cycle. Tapping Later again stops reminders for that due date, so customers are not chased endlessly.

Templates to copy

Sample templates for repair shops

Receipts and work order updates contain only service data. Regular service reminders are a separate template with a Book button.

konfirmasi_pesananUtility

Fields: name, work order number. Used by the Work orders menu for receipts outside the 24-hour window.

status_pengerjaanUtility

Fields {{1}} name, {{2}} work order number, {{3}} step. For step updates outside the 24-hour window.

pengingat_janjiUtility

Fields {{1}} name, {{2}} time, {{3}} service type. Used by Service booking for the reminder the day before.

pengingat_servisMarketing

Fields {{1}} name, {{2}} plate number. Meta sets the category; if marketing, Rp 586.33 for recipients in Indonesia, sent only to customers who agreed.

Pricing

Monthly subscription, every feature on every plan

5-day free trial, starting when your WhatsApp is connected, with no upfront payment. Plans differ only in the number of businesses, numbers, and team accounts.

Lite

$10/mo

1 business · 1 number · 1 account

Pro

$15/mo

2 businesses · 2 numbers · 2 accounts

Promax

$25/mo

4 businesses · 4 numbers · 4 accounts

Message fees from Meta are billed by Meta directly to the card on your account, at Meta's official rates for the recipient's country. Chats from customers are always free, and the first 1,000 replies per number each month are free. For recipients in Indonesia (official rate as of 1 Oct 2026, before VAT): further replies cost Rp 356.65 each; booking confirmations, day-before reminders, and work order updates outside the 24-hour window use a Rp 356.65 template; regular service reminders in the marketing category cost Rp 586.33, sent only to customers who agreed. Other countries: see Meta's pricing page. In Indonesia, plans are billed in rupiah via QRIS (see the Indonesian page).

See pricing details & estimate Meta fees Start your 5-day free trial

FAQ

Frequently asked questions

Can customers book a service themselves on WhatsApp?

Yes. Customers fill in the Service booking form inside the chat or write the day and time. Your team records it in the Service booking menu, which rejects full slots and mechanic clashes, then a confirmation with buttons is sent to the customer.

How is the regular service schedule calculated?

From the history in the Vehicles menu. The next service falls on whichever comes first: the month interval or the km interval, with km estimated from that vehicle's average daily use. Intervals are set per vehicle type and you can change them. The reminder is sent three days before, between 08:00 and 20:00 Western Indonesia Time (WIB).

Is a service reminder counted as marketing?

Meta decides the category when it reviews the template. For recipients in Indonesia, a marketing message costs Rp 586.33 and goes only to customers who agreed to receive it; a utility message costs Rp 356.65 and is not sent to customers who tapped Stop promos. If no usable template exists, the reminder is not sent and the reason is shown on screen.

What if the customer does not answer a cost approval?

The approval stays pending and is visible on the work order. An approval with buttons can only be sent within 24 hours of the customer's last message; outside that window, contact the customer first until they reply.

Can one customer have several vehicles?

Yes. Each vehicle is recorded with its own plate number, service history, and reminder schedule. Plate numbers are unique per shop, so the same vehicle is never recorded twice.

Can chats still be answered from the shop's phone?

Yes. The shop's number stays active in the WhatsApp Business app on your phone, and chats answered from the phone are also recorded in the dashboard. Other team members reply from a computer with their own accounts, up to the number of accounts in your plan.

Other business types

Menus that fit your business type

Each business type gets its own menu names, sample replies, and templates. See the others, or open the list of all business types.

WhatsApp for laundry & repair servicesLaundry or repair receipts from chat, updates at every step, pickup reminders with buttons.WhatsApp for salons & barbershopsAppointments without double booking, day-before reminders with Coming or Reschedule buttons, automatic service list.WhatsApp for online storesBuyer chats answered as a team, automatic catalog, order receipts, promos only to those who agreed.

A busy shop, customers still kept informed.

Connect your shop's number, or try the sample repair shop dashboard first without signing up.

Connect your business number See the repair shop dashboard

Not sure yet? Ask us on WhatsApp first, answered during business hours (Indonesian time).

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