For laundries, phone & electronics repair, tailors & AC service
Every laundry load or repair item gets a numbered ticket. As it moves from received to done, the customer gets an update in the same chat. When it is finished, a ready-for-pickup message goes out with buttons, and a reminder follows before the agreed pickup time.
Registered as a Tech Provider on the WhatsApp Business Platform
Sample chat: a customer asks if their laundry is done, an auto-reply asks for the ticket number, the team answers with the stage, then a ready-for-pickup message with buttons is sent.
Update at each work stageWhat usually happens
Laundries and repair shops live on items left in their care. Every item not yet picked up is a question waiting to arrive.
What you get
Choose the Services & repair business type, and the dashboard sets up Repair tickets, Work status, Service prices, Bot menu, Auto-replies, and Team report. Appointments, Recurring bills, and Tickets & support queue are ready to switch on.
Each item has a numbered ticket with the stages Received, In progress, Waiting for parts, Done, and Picked up. You can rename stages, for example In progress to Washing & ironing, and you choose which stages update the customer. By default only two do: when received and when done.
Record what was dropped off, the total, and the pickup time. The receipt goes to the customer, then a ready-for-pickup message with the buttons I’ll pick it up today or Tomorrow, a reminder before the pickup time, and a rating request when it is done.
If an extra cost comes up mid-job, send the description and amount with Approve and Decline buttons. The customer’s first answer is saved on the ticket, so “I never agreed to that” stops being a problem.
Enter your prices once, for example laundry by the kilo, per-piece laundry, screen replacement, or trouser alterations. A price can be fixed or “from”. The keywords “price” or “rates” get the latest list.
Service prices, Check repair status, Warranty claim, Location & hours, and Talk to an admin. Messages outside opening hours get your hours and when you will reply.
For jobs that need a price check first, such as AC service or sewing uniforms, customers describe what they need in a form inside the chat. Their answers arrive in the dashboard.
See incoming chats, how many were answered, and reply time per cashier or technician over the last week.
How a drop-off flows
Stage updates sent more than 24 hours after the customer’s last message use a template: Rp 356.65 per message for recipients in Indonesia (Meta’s official rate as of 1 Oct 2026, before VAT; rates for other countries). That is why only two stages send updates by default: received and done.
Laundry, phone repair, tailoring, AC
Laundries, by the kilo or per piece, use Repair tickets the most: weight or piece count, total, and pickup time are recorded once at the counter. The ready-for-pickup message and pickup reminder help reduce laundry left sitting on the shelf, and the rating request after each job helps you keep an eye on washing and ironing quality.
Phone, laptop, and electronics repair need a more detailed Work status. The Waiting for parts stage explains why a repair is not finished yet, and cost approval records the customer’s answer before extra parts are fitted. Warranty questions are handled by the Warranty claim option in the bot menu.
Tailors and alterations usually work to a ready date. Put the pickup time on the ticket so the reminder goes out on time, and switch on Appointments if customers need to come in for measuring or fitting.
AC service and on-call jobs can switch on Appointments for technician visits with a reminder the day before, then use Work status for repairs that take more than one visit. Monthly maintenance contracts can get payment reminders through Recurring bills; the money still goes straight to your bank account.
Sample chats
Sample: a phone repair status update, a cost approval request for a new connector, the customer taps Approve, then a repair-done message with buttons.
While opening Pak Dedi’s phone, the technician finds that the charging connector is also broken. He sends a cost approval with the amount, Pak Dedi taps Approve, and the answer is saved on ticket #87 before the part is fitted.
Sample: a laundry receipt with a pickup time is sent on Friday, then on Saturday a pickup reminder goes out automatically about two hours before the scheduled time.
When Yuni drops off her laundry on Friday, the cashier records the pickup time on the ticket: Saturday at four in the afternoon. The receipt goes out right away, and on Saturday, about two hours before the pickup time, a reminder is sent automatically.
Because Yuni messaged within the last 24 hours, the reminder goes out as a normal message, not a template. Finished items have a pickup time, so the shelf does not fill up with forgotten drop-offs.
Templates you can copy
They contain only ticket data: number, stage, and pickup time. The template category is still decided by Meta during review.
konfirmasi_pesananUtility
Fields: name, ticket number, total. Used by Repair tickets for receipts outside the 24-hour window.
status_pengerjaanUtility
Fields: {{1}} name, {{2}} ticket number, {{3}} stage name. Used by Work status for stage updates outside the 24-hour window.
pesanan_siap_diambilUtility
Fields: name, ticket number, closing time. Sent when the ticket is marked Ready.
info_garansiUtility
Fields: {{1}} name, {{2}} ticket number, {{3}} warranty end date. For phone and electronics repair.
Pricing
5-day free trial, starting when your WhatsApp is connected, with no upfront payment. Plans differ only in the number of businesses, numbers, and team accounts.
$10/mo
1 business · 1 number · 1 account
$15/mo
2 businesses · 2 numbers · 2 accounts
$25/mo
4 businesses · 4 numbers · 4 accounts
FAQ
Customers type “is it done” or pick Check repair status in the bot menu, and are asked for their ticket number. Your team sees the stage in the Work status menu and answers in the same chat. The stages you choose also update customers automatically, so this question comes up less often.
Within 24 hours of the customer’s last message, the update goes out as a normal message, and the first 1,000 replies each month per number are free. Outside that window a template is used. For recipients in Indonesia this costs Rp 356.65 per message (Meta’s official rate as of 1 Oct 2026, before VAT); rates for other countries are on Meta’s pricing page. That is why only two stages send updates by default, and you choose which ones.
Template updates are not sent during quiet hours, 9 pm to 7 am WIB (UTC+7). The stage still changes in the dashboard, but that update is skipped, not delayed, and your team can see why. Move stages during working hours when the update matters to the customer.
Yes. Send a cost approval from the ticket with a description and the amount; the customer taps Approve or Decline, and the first answer is recorded. Approvals with buttons can only be sent within 24 hours of the customer’s last message, following WhatsApp’s rules for free-form messages.
No, as long as it is one business. Service prices can be grouped by category, and each job has its own ticket. If you want separate numbers for different businesses, the Pro plan includes 2 businesses and 2 numbers.
Yes. When a ticket is marked Done, the customer gets a rating request with three buttons: Not happy, OK, and Happy. The request is sent if the customer messaged within the last 24 hours, and the rating is saved on the ticket.
Other business types
Each business type gets its own menu names, sample replies, and templates. See the others, or open the list of all business types.
Connect your laundry or repair shop’s number, or try the sample services dashboard first without signing up.
Not sure yet? Ask us on WhatsApp; we reply during working hours.
